[{"data":1,"prerenderedAt":125},["ShallowReactive",2],{"work\u002Ffixie-time-to-quote::{\"resolve_relations\":\"case_study_group.case_studies,work_history.roles,role.case_studies\",\"version\":\"published\"}":3,"datasource:sectors":108,"datasource:capabilities":116},{"data":4,"headers":85},{"story":5,"cv":82,"rels":83,"links":84},{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":73,"full_slug":74,"sort_by_date":75,"position":76,"tag_list":77,"is_startpage":40,"parent_id":78,"meta_data":75,"group_id":79,"first_published_at":8,"release_id":75,"lang":80,"path":75,"alternates":81,"default_full_slug":75,"translated_slugs":75},"Fixie: time to quote","2026-11-05T22:46:14.869Z","2026-11-05T23:19:35.917Z","2026-11-05T23:19:36.224Z",238506700289677,"00acd8dd-3edd-4b1b-9fbb-133a85b3d1f3",{"_uid":13,"body":14,"title":6,"period":61,"my_role":62,"sectors":63,"summary":64,"question":65,"component":66,"work_type":67,"capabilities":68,"organisation":72},"5585373e-9a89-4f2f-97a3-b7fc1a5b58f3",[15,28,33,55],{"_uid":16,"text":17,"heading":26,"component":27},"121ff664-6ea0-4956-a3b1-fea049ff5e5d",{"type":18,"content":19},"doc",[20],{"type":21,"content":22},"paragraph",[23],{"text":24,"type":25},"Fixie came to us asking for automated preparation of 3D models. It's a reasonable thing to want, and a hard technical problem.","text","The request","text_section",{"_uid":29,"text":30,"label":31,"component":32},"0b5a709e-ba77-4f74-b57e-2c92fe009141","Model preparation was one step standing between a customer and what they wanted, which was a quote. The client had asked for a technical fix. The problem was human-shaped: someone was waiting.","What I noticed","insight",{"_uid":34,"heading":35,"options":36,"decision":48,"component":54},"aaa57dff-c299-41de-89b3-42e2da54d0eb","Fix the step, or fix the wait?",[37,43],{"_uid":38,"name":39,"chosen":40,"component":41,"description":42},"6740f2e0-4652-4e4d-bd9c-63e3f4515bd9","Automate model preparation",false,"option_item","The original request. Hard to do well, and it only speeds up one part of the journey.",{"_uid":44,"name":45,"chosen":46,"component":41,"description":47},"fcd60eef-8301-492c-bed8-f49089fc7884","Redesign quoting around time to quote",true,"Treat the whole quoting service as the thing to improve, measured by how long the customer waits.",{"type":18,"content":49},[50],{"type":21,"content":51},[52],{"text":53,"type":25},"We redesigned the quoting service and platform around time to quote.","options_considered",{"_uid":56,"basis":57,"label":58,"value":59,"component":60},"7f40a28a-1a7c-4adc-be8e-5c5d339f2670","Reported outcome of the redesigned quoting service. How and over what period it was measured isn't recorded.","time to produce a quote","6 hours → under 5 minutes","metric","","Problem framing and service redesign, at Razor",[],"The request was technical. The problem was how long a customer waited for a quote. Reframing the work around that took quoting from six hours to under five minutes.","They asked for automated 3D model preparation. What did they actually need?","case_study","modernisation",[69,70,71],"discovery","service-design","product-direction","Fixie","fixie-time-to-quote","work\u002Ffixie-time-to-quote",null,-20,[],238506020350277,"ec59e576-7b6b-4a0e-9b62-89b0b425bed6","default",[],1793922325,[],[],{"cache-control":86,"connection":87,"content-encoding":88,"content-type":89,"date":90,"etag":91,"referrer-policy":92,"sb-be-version":93,"server":94,"strict-transport-security":95,"transfer-encoding":96,"vary":97,"via":98,"x-amz-cf-id":99,"x-amz-cf-pop":100,"x-cache":101,"x-content-type-options":102,"x-frame-options":103,"x-permitted-cross-domain-policies":104,"x-request-id":105,"x-runtime":106,"x-xss-protection":107},"max-age=0, public, s-maxage=604800, stale-if-error=3600","keep-alive","gzip","application\u002Fjson; charset=utf-8","Thu, 05 Nov 2026 23:46:01 GMT","W\u002F\"2eacb20e88eab53505b5ab8d1826b4d0\"","strict-origin-when-cross-origin","5.1002.0","nginx","max-age=31536000","chunked","Origin,Accept-Encoding","1.1 20e38fc9b3806ab4036380386de24000.cloudfront.net (CloudFront)","ca-MfaSWLPquoMRG_TgKILF3JzllQoeHzc-GWXIb-aroMRemogOCXg==","LAX54-P1","Miss from cloudfront","nosniff","SAMEORIGIN","none","14b4ab96-67f7-41f1-bc3a-71503ae9bb10","0.020033","0",{"manufacturing":109,"ict-managed-services":110,"hospitality":111,"print-ecommerce":112,"healthcare":113,"architecture-property":114,"home-services":115},"Manufacturing","ICT managed services","Hospitality","Print & e-commerce","Healthcare","Architecture & property","Home services",{"service-design":117,"product-design":118,"front-end":119,"product-direction":120,"facilitation":121,"technical-leadership":122,"ai-assisted-delivery":123,"discovery":124},"Service design","Product design","Front-end development","Product direction","Facilitation","Technical leadership","AI-assisted delivery","Discovery",1793922360904]