[{"data":1,"prerenderedAt":117},["ShallowReactive",2],{"work\u002Fviadex-ict-platform::{\"resolve_relations\":\"case_study_group.case_studies,work_history.roles,role.case_studies\",\"version\":\"published\"}":3,"datasource:sectors":100,"datasource:capabilities":108},{"data":4,"headers":77},{"story":5,"cv":74,"rels":75,"links":76},{"name":6,"created_at":7,"published_at":8,"updated_at":9,"id":10,"uuid":11,"content":12,"slug":64,"full_slug":65,"sort_by_date":66,"position":67,"tag_list":68,"is_startpage":69,"parent_id":70,"meta_data":66,"group_id":71,"first_published_at":8,"release_id":66,"lang":72,"path":66,"alternates":73,"default_full_slug":66,"translated_slugs":66},"Viadex: one view of the estate","2026-11-05T22:46:13.524Z","2026-11-05T23:19:35.917Z","2026-11-05T23:19:36.096Z",238506694772363,"580591c4-e5bf-4209-a057-095e5cb06ab7",{"_uid":13,"body":14,"title":6,"period":50,"my_role":51,"sectors":52,"summary":54,"question":55,"component":56,"work_type":57,"capabilities":58,"organisation":63},"9ffa990d-f0ee-42e5-b6a6-32bf9b97f9ec",[15,28,41],{"_uid":16,"text":17,"heading":26,"component":27},"a50b5629-6b43-4450-b089-583574c29af6",{"type":18,"content":19},"doc",[20],{"type":21,"content":22},"paragraph",[23],{"text":24,"type":25},"Viadex manages ICT for its customers. It wanted those customers to have one place to see their hardware, software and associated systems.","text","The brief","text_section",{"_uid":29,"text":30,"heading":40,"component":27},"8a70dd18-11eb-4443-b662-099e4f452c0e",{"type":18,"content":31},[32,36],{"type":21,"content":33},[34],{"text":35,"type":25},"We had somewhere between three and six months and a tight deadline, so there wasn't room for much discovery up front. We worked out the requirements during delivery.",{"type":21,"content":37},[38],{"text":39,"type":25},"I led discovery and design, was the main contact with the client, and owned the product decisions. The team built it.","Working without a full spec",{"_uid":42,"text":43,"heading":49,"component":27},"c974596a-20b9-4f94-9210-8c50ab7daad5",{"type":18,"content":44},[45],{"type":21,"content":46},[47],{"text":48,"type":25},"Viadex took the platform in-house. I believe it's still in use, but I can't confirm that.","Afterwards","c. 2024","Solution Director, at Razor",[53],"ict-managed-services","A customer-facing platform that gives Viadex's managed-service customers a single view of their ICT hardware and software. Delivered in a few months, with the requirements worked out along the way.","How do you give managed-service customers one view of everything they own?","case_study","modernisation",[59,60,61,62],"discovery","product-direction","product-design","technical-leadership","Viadex","viadex-ict-platform","work\u002Fviadex-ict-platform",null,0,[],false,238506020350277,"3ade23af-6206-48d4-a3a9-5561e11b8960","default",[],1793922325,[],[],{"cache-control":78,"connection":79,"content-encoding":80,"content-type":81,"date":82,"etag":83,"referrer-policy":84,"sb-be-version":85,"server":86,"strict-transport-security":87,"transfer-encoding":88,"vary":89,"via":90,"x-amz-cf-id":91,"x-amz-cf-pop":92,"x-cache":93,"x-content-type-options":94,"x-frame-options":95,"x-permitted-cross-domain-policies":96,"x-request-id":97,"x-runtime":98,"x-xss-protection":99},"max-age=0, public, s-maxage=604800, stale-if-error=3600","keep-alive","gzip","application\u002Fjson; charset=utf-8","Thu, 05 Nov 2026 23:46:01 GMT","W\u002F\"e9fb53965eabac93f7a037ef1c8e69e0\"","strict-origin-when-cross-origin","5.1002.0","nginx","max-age=31536000","chunked","Origin,Accept-Encoding","1.1 28c0e236a1599b5ce9a5d2d09b9e839c.cloudfront.net (CloudFront)","XIKstjGGW8fIagj_Iv69XrtxoVucAhOIH6R4T34COchEoaJxRbOwcg==","LAX54-P1","Miss from cloudfront","nosniff","SAMEORIGIN","none","6103802c-de1a-4001-a082-de6f45a4a2f5","0.016601","0",{"manufacturing":101,"ict-managed-services":102,"hospitality":103,"print-ecommerce":104,"healthcare":105,"architecture-property":106,"home-services":107},"Manufacturing","ICT managed services","Hospitality","Print & e-commerce","Healthcare","Architecture & property","Home services",{"service-design":109,"product-design":110,"front-end":111,"product-direction":112,"facilitation":113,"technical-leadership":114,"ai-assisted-delivery":115,"discovery":116},"Service design","Product design","Front-end development","Product direction","Facilitation","Technical leadership","AI-assisted delivery","Discovery",1793922360905]