Viadex: one view of the estate
How do you give managed-service customers one view of everything they own?
A customer-facing platform that gives Viadex's managed-service customers a single view of their ICT hardware and software. Delivered in a few months, with the requirements worked out along the way.
- Organisation
- Viadex
- My role
- Solution Director, at Razor
- Period
- c. 2024
- Type of work
- Modernisation
- Capabilities
- Discovery, Product direction, Product design, Technical leadership
- Sectors
- ICT managed services
The brief
Viadex manages ICT for its customers. It wanted those customers to have one place to see their hardware, software and associated systems.
Working without a full spec
We had somewhere between three and six months and a tight deadline, so there wasn't room for much discovery up front. We worked out the requirements during delivery.
I led discovery and design, was the main contact with the client, and owned the product decisions. The team built it.
Afterwards
Viadex took the platform in-house. I believe it's still in use, but I can't confirm that.